Hotel and Ryokan DX Support
Hotel and ryokan DX, delivered hands-on
D&S is a hands-on DX partner for accommodation businesses. From strategy and system design to implementation and daily operations, we help hotels and ryokan digitalize their operations and keep them running.
- Scope
- Current-state analysis through daily operation
- Built for
- Hotels and ryokan, single property or a whole area
- Includes
- KagiPay payments, multilingual guest operations
What changes after go-live
- Guest data spread across systems that do not talk
- Staff re-entering the same booking twice
- A tool was delivered and nobody runs it
- Overseas guests hit a Japanese-only wall
- Systems integrated around your PMS
- Manual re-entry designed out of the workflow
- We keep operating it after go-live
- Multilingual guest handling by our Japan and Nepal team
Our delivery process
We begin with an analysis of current operations and remain involved through implementation and the daily operation that follows go-live.
How the property runs today
A roadmap that fits it
Built around your PMS
Rollout with your staff
We stay after go-live
- Analyze
How the property runs today
- Strategy
A roadmap that fits it
- System design
Built around your PMS
- Implement
Rollout with your staff
- Operate
We stay after go-live
How we support hotels and ryokan
DX strategy grounded in your operation
We start with a current-state analysis, then plan a roadmap that fits the way your property operates.
Cashless guest experience
With our KagiPay QR payment platform, guests pay across an entire tourist area and settle to their room, integrated with your PMS.
Inbound and multilingual guest operations
Multilingual sites and managed foreign-guest operations, covering inquiries, reviews, and pre-arrival communication, handled by our Japan and Nepal team.
Operation after go-live
Hospitality DX often stalls once a tool is delivered. We continue to operate what we implement, so the improvement is sustained.
Begin your hospitality DX
Share your current situation, and we will map the DX steps that fit your operation and your guests, then help you deliver them.
Common questions about hotel and ryokan DX
What kind of accommodation businesses do you work with?
What kind of accommodation businesses do you work with?
Hotels and ryokan, including properties working with their local tourism association or municipality. Engagements range from a single property to a group of facilities in one area.
Where does a DX project start?
Where does a DX project start?
With an analysis of how the property runs today: the systems in use, the manual work around them, and where staff time actually goes. The roadmap follows from that rather than from a standard package.
Do we have to replace our existing PMS?
Do we have to replace our existing PMS?
Not necessarily. We work with the systems already in place where they are sound, and integrate around them. KagiPay, our QR payment platform, is designed to connect to your PMS so charges settle to the room.
What happens after the system goes live?
What happens after the system goes live?
We continue to operate what we implement. Hospitality DX often stalls once a tool is delivered and no one is left running it, so the operating phase is part of the engagement rather than an optional extra.
Can you support foreign guests?
Can you support foreign guests?
Yes. We provide multilingual sites and managed foreign-guest operations, covering inquiries, reviews, and pre-arrival communication, handled by our Japan and Nepal team.
Other services
- Custom Software Development Web, mobile, business systems, and API platforms, built and operated end to end.
- IT Operations & Maintenance Operations and maintenance for IT systems, web systems, and websites.
- Tourism DX & Inbound Marketing Tourism DX and inbound marketing that grow a destination.
- Offshore Development Team A dedicated engineering team from our Kathmandu hub.