Frequently asked questions
How we work, what an engagement looks like, and the things clients ask before the first call. Questions about a specific service are answered on that service's own page.
Company What kind of company is D&S, Inc.?
What kind of company is D&S, Inc.?
A technology company registered in Tokyo (Itabashi ward), founded in 2019. We build and operate software, run IT systems for clients, and support digital transformation in the hospitality and tourism industries. Our development hub, N.D.S. Venture, is in Kathmandu.
Location Where is D&S, Inc. based?
Where is D&S, Inc. based?
Our head office is in Itabashi, Tokyo, and our engineering team, N.D.S. Venture, is in Balkhu, Kathmandu. The company was founded in Tokyo in November 2019, and contracts are with the Japanese entity.
Contracts Do we contract with a Japanese company or with the Nepal office?
Do we contract with a Japanese company or with the Nepal office?
D&S, Inc., headquartered in Tokyo, is the contracting entity and the central business and product organization for our international operations. N.D.S. Venture is our Nepal-based development hub rather than a third-party vendor, providing dedicated engineering and technology capability, so one Japanese legal entity stays accountable for the work.
Language What language do you work in?
What language do you work in?
Japanese or English. Requirements and specifications are coordinated by our Tokyo office, so you never translate documents for the engineering team yourself.
Pricing How do you price a project?
How do you price a project?
It starts with a scoping conversation about what you are trying to achieve and what already exists. From there we propose either a phased plan with an estimate per phase, or a monthly dedicated team where requirements are still moving. We would rather give you figures you can check against real scope than one lump sum you have to take on trust.
Takeovers Can you take over something another vendor built?
Can you take over something another vendor built?
Yes. Both our development and our operations work regularly begin with a system built in-house or by someone else. We start with a review of the current code, infrastructure and operational load.
Ownership Who owns the code and the intellectual property?
Who owns the code and the intellectual property?
You do. Deliverables, source code and related intellectual property transfer to you under the engagement contract.
After launch Do you stay involved after launch?
Do you stay involved after launch?
Yes, and we prefer to. We operate and maintain what we build, so monitoring, updates and improvement continue with the same team rather than being handed to a separate vendor at go-live.
Careers Are you hiring?
Are you hiring?
We hire in both Tokyo and Kathmandu. For more on what is open at the moment, how the team works, and how to apply, visit our careers page. We keep speculative applications too, so if this is the work you want to be doing, write to [email protected].
Contact How do we get in touch?
How do we get in touch?
Through the contact form on this site, or by email at [email protected] if you would rather write to us directly. Tell us roughly what you are trying to do and the right person on our team will follow up within one business day.
Questions about a specific service
Each service page answers the questions particular to it.
Custom Software Development
- What does D&S, Inc. build?
- Do you take over an existing system, or only build new ones?
- How is a project estimated?
- What happens after release?
- What technologies do you work with?
IT Operations & Maintenance
- Can you take over a system we did not build with you?
- What is included in operations and maintenance?
- How is AI used in operations?
- How do requests reach you?
- Do you only keep the system running, or also improve it?
Hotel & Ryokan DX
- What kind of accommodation businesses do you work with?
- Where does a DX project start?
- Do we have to replace our existing PMS?
- What happens after the system goes live?
- Can you support foreign guests?
Tourism DX & Inbound Marketing
- Who is this for?
- What does tourism DX actually involve?
- How do you reach international travelers?
- How are results measured?
Offshore Development Team
- What is a dedicated offshore team, and how is it different from project-based outsourcing?
- Is the contract with a Japanese company or with the Nepal office?
- What language does the team work in?
- How large a team can we start with, and can it grow?
- Who owns the code and the intellectual property?